What options does a consumer have now if a company you bought a product from no longer responds to your Tech Support Questions?

What recourse can one use to either 'threaten them' into responding or like report them somewhere?

I think you are SOL

what company? what product?

Auzentech Soundcard: http://www.auzentech.com/site/index.php

They were replying and answering my questions and then, without warning, they just stopped replying. Like they don't have any idea how to fix it and hope I go away or something.

looks like a damm nice card , what problems are you haveing?

It was a damn nice card. Except I did the old 'update the drivers to the new version' trick and now I am having nothing but problems. Tried un-installing the drivers and reverting back to the old ones, then the soundcard wouldn't install at all.

Looking to Tech Support now to find out how to manually take everything out of the windows reg and system32 folder to completely erase the SoundCard drivers. They offered me a RMA, but the card works, it is the bunked up new drivers that are causing the problems.

run this , it is slow but very good
http://www.microsoft.com/downloads/details...;displaylang=en

then run a reg cleanup tool , i can send you a good one and reinstall the drivers that came with the card

I'm partial to claymores.....

I'd tell you what to do, but you'd just argue... ;P

Siiiiggghhhhhhhh.......

just kidding, coz...
BTW, please ignore any blue-green dualsport motorcycles you may see in the next 30 days.

Coz, perhaps a way to go would be to contact Auzentech Sound Card Warranty, (obvisiously still under warrenty-which means that you can get a replacement if the card proves out to be unsatisfory) and note your problems and concerns there as well-a chance anyway. Would suspect these sellers want to continue to sell cards to others, and possibly would help with the problem, since it is in their best interests. Good luck.
Edited 11:20 PM PST

Better Business Bureau regardless if you get the card to work. I'm sure a lot of companies "count" on unsatisfied customers just fading into the woodwork. Zing the bastards good so the people that come after you don't have to put up with this shit.

Thanks Burner. I filled out my first ever BBB complaint form. Let's see what happens now.

We've had pretty good results with BBB. Hope you get it squared away.

You are most welcome, M.

Actually I find it kind of ironic that a Canadian (peace, order and good gov't - one out of three ain't bad. ) would have to suggest to an American (life, liberty and the pursuit of free money thru litigation; lol, sorry, happiness) to go to the BBB. Thanks for doing so and setting a good example.

"Canada - the upstairs neighbor of a rocking party downstairs" - Robin Williams

Ha ha ha. I can take it. I am Canadian and damn proud of it. Thank-you very much.

Thats Mr. Kanook to you Coz.

Yur, biggie. Ya got that right. LOL. And you know what about parties? Ya always have to clean up after them. Bwahahahaha.